Case Studies

WorkZone is used by hundreds of companies, large and small, and more than 50,000 users worldwide, in a diverse range of industries and functions, including marketing communications, new product development, building trades, financial services, healthcare, and non-profits.

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Kieffer and Associates

Engineering Services
Jim Kieffer, CEO

Situation 
“Last year, we were presented with a good problem -- business with a large customer took off. We were engaged to design and implement fire protection systems across their portfolio of locations. Suddenly, we had a need to manage many concurrent projects, located throughout the United States and Canada. Not only did we need a tool to manage the projects internally, but our client also required on-demand status of all projects in a secure, easy to use and accessible way.”

Problem to be solved
Manage more than fifty concurrent projects, all geographically dispersed, and provide the customer with an overall view of all projects' status.

Action
WorkZone was implemented as a project collaboration tool that includes vendor, supplier and client usage. Access was granted to all users on a permission basis -- allowing Kieffer to share the appropriate level of information to all parties.

Results
“Kieffer & Associates uses WorkZone to manage a complex set of challenges where thousands of tasks are easily organized and updated by non-technical people. WorkZone enables our customer to have access to all of the projects and their details at a moment's notice from any location. All of these benefits add up to better communication, greater efficiency and less stress for our customer (and ourselves).”  

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Mangos

Advertising Agency
Bill Gast, Chairman

Situation 
“Several years ago we recognized that speeding our response to clients represented a competitive advantage – both in the retention of current relationships and the generation of new business.  The quality of our work was not an issue, but we knew that our clients were interested in faster, more cost-efficient ways to work with us. This was particularly true of our clients based in Europe who were 6 to 7 hours ahead of us and needed a way to review work when our office was closed.”

Problem to be solved
Enhance client satisfaction and increase agency income.

Action
The adoption of the collaboration extranet WorkZone.

Results
“WorkZone represented a win on two fronts – our cost of service was reduced and client satisfaction improved as a result of their ability to gain access to all documents in a structured environment, with everything organized and presented in project folders. In addition, the automated posting alerts, recorded comments, and time/date stamped approvals had a positive impact on the agency’s income by improving the reporting process, resulting in fewer misunderstandings and better records.”  

WorkZone formed the backbone of the process restructuring by providing a reliable platform for the organization and presentation of documents, and the automation of the review and approval process.”  

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MedStar Health

Hospital System
Corbin Reimer, Vice President Marketing

Situation
“As is true for many hospital systems, MedStar member hospitals and their internal departments worked autonomously. This resulted in duplication of effort and the creation of multiple solutions for common problems. In addition, there was a need to give each hospital direct access to the work of the marketing department, while maintaining marketing department control and centralized record keeping.”

Problem to be solved
Provide a platform that could be used with little or no training by hospital staff in multiple locations for sharing best practices and accessing marketing materials.

Action
WorkZone was implemented as an intranet. Access was granted to staff throughout the hospital system with intranet administration centered in the marketing department.

Results
“Due largely to its ease-of-use, participation in the intranet exceeded expectations. WorkZone has proved to be an invaluable tool for sharing best practices, and work moves faster with higher quality. In regard to marketing activities, it keeps our group from becoming a bottle-neck. Each hospital can access our work directly, while at the same time providing a record of their activities which allows us to remain in control.”

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Subway - Russia

Sandwich Restaurants
David Worrell, Chairman

Situation
“We are committed to opening over 500 Subway restaurants throughout Russia over the next five years. We needed an effective tool that would allow management to see a summary view of all locations under development, as well as the details of each individual store. Given the language and time zone challenges, it was imperative that the system we selected be easy and intuitive to use.”

Problem to be solved
Track the status of multiple store openings and make all documents and graphical information (maps, photos, floor plans, etc.) related to each location readily accessible to our Russian employees and our U.S.-based management team..

Action
Ownership selected and began using WorkZone to keep track of the status of all store locations. Along the way, they have discovered how complimentary the other tools within WorkZone can be.

Results
“We initially selected WorkZone so that my business partners and I could have real-time visibility into the status of every store opening. The idea was that each store manager could update WorkZone as tasks were completed, as well as make notes and comments when delays were incurred. Since we introduced WorkZone in May 2008, we have successfully opened 27 stores and have another 40 in our current development pipeline. What has been pleasantly surprising is how our Russian employees have quickly adopted using WorkZone for other uses. The collaboration tools within WorkZone have helped our entire organization work better as a cohesive team.”